Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support.globaur@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support.globaur@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support.globaur@gmail.com.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at:
Please note: returns must be sent to the return address provided by our support team after your request is approved. Do not send items back without first contacting us.
Once your return is accepted, we will provide instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you are unsure about your item, please contact us before purchasing.
Exchanges
The fastest way to get the item you want is to:
- Request a return for your current item
- Once approved, place a new order for the replacement item
Refunds
Once we receive and inspect your return, we will notify you about the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since approval, please contact us at:
European Union Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Your item must still meet the same return conditions listed above.
Last updated: May 2026
Right of Withdrawal (EU Customers) If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, contact us at support.globaur@gmail.com before the 14-day period expires.
Return Conditions
- Items must be unused, unworn, and in original packaging
- You are responsible for return shipping costs unless the item is defective or incorrect
Refunds
- Once we receive and inspect your return, we will notify you by email
- Approved refunds are processed within 14 days of receiving the returned item
- Refunds are issued to your original payment method
Defective or Incorrect Items If you received a damaged or wrong item, contact us within 48 hours of delivery at support.globaur@gmail.com and we will cover return shipping and send a replacement or full refund.
Non-Returnable Items
- Personalized or custom-made products
- Perishable goods
- Digital downloads